FAQs
Frequently Asked Questions
We’ve got answers to the most common questions.
Roastery
What products do you roast? ↓
We specialize in roasting premium coffee beans, nuts, and seeds using traditional techniques and modern equipment to ensure freshness and flavor.
Are your roasted products available for private labeling? ↓
Yes, we offer white-label and private-label solutions for businesses looking to sell under their brand.
Do you use any additives or preservatives in roasted nuts or coffee? ↓
No. All our roasted products are 100% natural, free from preservatives or artificial additives.
Can we request custom roasting profiles or blends? ↓
Absolutely. We offer customized roasting tailored to client preferences, including roast level, flavor profile, and packaging style.
General Trading
What type of goods do you trade? ↓
We trade a wide range of food and non-food commodities, including raw nuts, grains, coffee beans, packaging materials, and food ingredients.
Which markets do you serve? ↓
We serve local, regional, and international markets, with exports primarily focused on the Middle East, North Africa, and Europe.
Do you offer sourcing services for specific product needs? ↓
Yes. Our team helps source high-quality products from verified global suppliers, tailored to our clients' industry and standards.
How can I become a distributor or trading partner? ↓
Please contact our sales department or fill in the partner form on our website to start a collaboration discussion.
Chocolate Manufacturing
Do you produce your chocolate in-house? ↓
Yes, our chocolate is manufactured in-house using premium cocoa and carefully sourced ingredients.
Do you offer custom chocolate shapes, packaging, or branding? ↓
Yes. We provide custom molds, flavor infusions, and personalized packaging for corporate gifts, events, or retail sales.
What type of chocolates do you produce? ↓
We produce milk, dark, and white chocolate in bars, truffles, pralines, and filled varieties. Vegan and sugar-free options are also available.
Do you handle bulk orders for events or hotels? ↓
Certainly. We supply bulk and tailor-made chocolate products for corporate events, weddings, hotels, and retailers.
Logistics & Shipping
Do you ship internationally? ↓
Yes. We offer worldwide shipping for both retail and wholesale orders, following export regulations and certifications.
What’s the lead time for bulk orders? ↓
Lead time varies by product, but typically ranges from 7 to 21 business days depending on quantity and customization.
How is freshness preserved during delivery? ↓
We use climate-controlled storage and vacuum-sealed or nitrogen-flushed packaging to maintain product integrity and freshness.
B2B Services
Can I request a product catalog and price list? ↓
Yes. Please reach out to our sales team or request a digital catalog through our website.
Do you support retail stores or cafes with merchandising or branding? ↓
Yes. We assist partners with display stands, promotional materials, and co-branding options for increased shelf appeal.
Are certifications available (ISO, HACCP, etc.)? ↓
Our production and trade processes are compliant with international standards, and we provide certifications upon request.
Customer Support
How can I place an order? ↓
Orders can be placed through our website, WhatsApp, or via email with a sales representative.
Who can I contact for complaints or feedback? ↓
You can email our customer care team or call our hotline for any issues. We aim to resolve all queries within 24 hours.
Do you offer product samples? ↓
Yes, we provide samples for B2B clients upon request, especially for custom or large-volume orders.
